Support
Need help with Joyroll? We are happy to assist.
Contact us
Email support@joyroll.app. We usually reply within 1–2 business days.
Common questions
- How do guests join an event? Scan the host's QR code (or open the link) and enter a nickname — no account or sign-up needed.
- Can I keep my event private? Yes. A host can set an optional 6-digit PIN for an event. Guests are asked for it after tapping join, and the host can change or clear it at any time.
- Is it free? Every event is free for up to 5 guests, forever, and you can create as many events as you like. Larger guest capacity and the unlimited-shots add-on are one-time purchases for a single event — never a subscription.
- Why can't I upload photos to the roll from my camera roll? Photos on an event's roll are always taken live in the app — that is what keeps them real. You can still pick a picture from your library for your profile picture or an event cover.
- How do I delete my account? In the app, go to Account → Delete Account. This permanently removes your account, events, and photos.
- How do I report or remove a photo? Anyone can report a photo in the app; the event host can remove photos and block contributors.
Legal
See our Privacy Policy, Terms of Service and Content & Community Policy.
支援
使用喜卷需要協助？我們樂意為你解答。
聯絡我們
請電郵 support@joyroll.app。我們通常會於 1–2 個工作天內回覆。
常見問題
- 賓客如何加入活動？掃描主辦人的 QR 碼（或開啟連結）並輸入暱稱即可——毋須註冊帳戶。
- 可以讓活動更私密嗎？可以。主辦人可為活動設定可選的六位數字密碼，賓客點擊加入後需要輸入，主辦人可隨時更改或清除。
- 免費嗎？每場活動 5 位賓客以內永久免費，你可以建立任意多場活動。更大的人數檔位與「不限張」加購均為按場次一次性付費，僅作用於該場活動，永遠不是訂閱制。
- 為甚麼不能從相簿上傳到菲林？活動菲林上的相片一律在 App 內當場拍攝——這正是它們真實的原因。頭像與活動封面圖片仍可從相簿中選擇。
- 如何刪除帳戶？在應用程式中前往「帳戶 → 刪除帳戶」，即可永久刪除你的帳戶、活動及相片。
- 如何舉報或移除相片？任何人均可於應用程式內舉報相片；活動主辦人可移除相片及封鎖貢獻者。
法律文件
支持
使用喜卷需要帮助？我们乐意为你解答。
联系我们
请发送电子邮件至 support@joyroll.app。我们通常会于 1–2 个工作日内回复。
常见问题
- 宾客如何加入活动？扫描主办人的二维码（或打开链接）并输入昵称即可——无需注册账户。
- 可以让活动更私密吗？可以。主办人可为活动设置可选的六位数字密码，宾客点击加入后需要输入，主办人可随时更改或清除。
- 免费吗？每场活动 5 位宾客以内永久免费，你可以创建任意多场活动。更大的人数档位与「不限张」加购均为按场次一次性付费，仅作用于该场活动，永远不是订阅制。
- 为什么不能从相册上传到胶卷？活动胶卷上的照片一律在 App 内当场拍摄——这正是它们真实的原因。头像与活动封面图片仍可从相册中选择。
- 如何删除账户？在应用中前往"账户 → 删除账户"，即可永久删除你的账户、活动及照片。
- 如何举报或移除照片？任何人均可于应用内举报照片；活动主办人可移除照片及屏蔽贡献者。