Support

Need help with Joyroll? We are happy to assist.

Contact us

Email support@joyroll.app. We usually reply within 1–2 business days.

Common questions

  • How do guests join an event? Scan the host's QR code (or open the link) and enter a nickname — no account or sign-up needed.
  • Can I keep my event private? Yes. A host can set an optional 6-digit PIN for an event. Guests are asked for it after tapping join, and the host can change or clear it at any time.
  • Is it free? Every event is free for up to 5 guests, forever, and you can create as many events as you like. Larger guest capacity and the unlimited-shots add-on are one-time purchases for a single event — never a subscription.
  • Why can't I upload photos to the roll from my camera roll? Photos on an event's roll are always taken live in the app — that is what keeps them real. You can still pick a picture from your library for your profile picture or an event cover.
  • How do I delete my account? In the app, go to Account → Delete Account. This permanently removes your account, events, and photos.
  • How do I report or remove a photo? Anyone can report a photo in the app; the event host can remove photos and block contributors.

Legal

See our Privacy Policy, Terms of Service and Content & Community Policy.